T Mobile Wireless Reviews

 Welcome to T Mobile Review Site!  We review the T Mobile wireless cellular telephone services and let you comment on them as well.  Please share your experiences with the TMobile plan below.

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From doing some research I have ascertained the following information:

TMobile Is Strong In These Areas:

*Plan Selection
*Customer Service
*Number Of Minutes For Money Paid
*Phone Selection
*Free Phones
*Quality Of Plans

TMobile Is Weak In These Areas:

*3G and 4G Speeds
*Coverage Area
*Call Quality
*Contract Termination Fees

Latest T Mobile Reviews

Anonymous 

Feb 24, 2012 02:57 PM 

I have had T mobile for 7 years. The connection is great and the clarity is perfect...my problem with T mobile is the customer service is poor and the high monthly rate. Wayyy to many added charges. I am reading on most other reviews that other companies are not much better, yet their monthly rates are lower...that may be enough to make me try someone else.

Anonymous

Feb 11, 2012 11:59 AM 

I've been with t mobile 2 months. I HATE IT. I wish i would've read this reviews before getting a 2yr plan with them. Much like the other reviews i've had bad customer service and lies after lies told to me. Im really disapointed at the company. In the other hand the samsung galaxy s 2 is the best phone ever.

Anonymous

Feb 7, 2012 04:55 PM 

Cancelled my service. They immediately stopped access to the on-line account and never sent a final bill - either by mail or email. Then I get a letter threatening me with bill collection unless I paid up. When I called and told them the problem I had to almost beg to get them to call of the collection agency threat. No "sorry", no "we made a mistake" just a "we'll hold off for a week until we sick the bill collector on you". THEY caused the problem - I couldn't pay the bill because they never sent me a bill telling me how much was due. Glad to be free of them, finally!

Anonymous 

Feb 4, 2012 03:35 PM 

After 11 years with T-Mobile they have lied to us to get us to sign up for another 2 years and won't honor their promise! Terrible customer service! They said that they would reverse the upgrade handset charges if we started a new 2 year contract and now are refusing to do so and won't let us out of our contract. For a measley $40, they are disrespecting a loyal customer. Pitiful. 

 Anonymous 

Feb 3, 2012 07:10 AM 

After being a loyal customer for more than 10 years, I have to say that last year was the worst of all. Coverage started to be an issue in some places, customer service was an issue – had to be on the phone a couple of times with incompetent people that didn’t even know what they were talking about ( I guess I knew more than them) so, obviously had to call back and speak with somebody else! Issues with the phones…. Don’t know why the phones don’t last lately, had to change them every year or less because something was wrong with them… what an inconvenience…. To top it off, when I decided to cancel the service and move to another carrier, they charge me the whole month, with only five (5) days on the cycle!!! Called and they said it is posted on the contract -LOL. Good job T-Mobile!!! I will make sure to tell everybody that is on my power that you guys are not worth. SO DISAPPOINTING. 

Anonymous 

Feb 2, 2012 09:36 AM 

I have only had my T-Mobile phone for 6 months now but I have wasted over $600 in that time. I was promised 3G-4G signal at my house but when I got the phone it said G... That's it, one little G. Only a few calls come in or go out, and only very short texts come in. Multimedia messages and the internet are a thing of the past. If I travel 2 miles to my parent's house I get an X where my signal bars should be. So I call them (on my phone at work since my cell phone does have signal) to terminate my contract because I cannot afford to pay $100 a month (which is a LOT more than they said my bill would be) to have my phone sit on the table. If I was to get into an accident or, Lord forbid, something happen to my 2 year old, I dont know that I would be able to call for help. That is a scary feeling. Like the horror movies when they need their phone the most and they dont have signal, that is my phone every day. Now to get out I have to pay a fee of $200 which is completely ridiculous!! I have spent a LOT of money and haven't even been able to use my phone but they are going to charge me another $200 just to screw me over that last little bit before I go... I will NEVER have T-Mobile again and will tell EVERY SINGLE PERSON I know to stay FAR away from them. 

6319744282 

Feb 1, 2012 12:40 AM 

T-Mobile is the worst cell phone company ever. They are so unprofessional in the way they do business. For example a line was activated for me back in July but instead on just one line like I wanted they activated a second on accident. Also my contract was extended for all of my lines when I changed my plan and added a discount that I was not told about. I do not know how that happened but every time I went in to the store to take care of this issue I was having I was told someone is looking into it and it’s getting taking care of. I still have the contract issue that they will not take care for me but I received some resolution. The phone that was activated in error was canceled but it took them SIX MONTHS and THIRTY-ONE DAYS to cancel that line. When I went in the store on January 31 to cancel this line for yet again another time I had a T-Mobile customer service representative on my cell phone when I walked into the store. Finally the store did what they were supposed to do which was canceling the line. Now I know that no one was ever looking into the issues that I had with my account to try and resolve them because when I walked into that store the representative called up and took care of only the cancelation right away within fifteen minutes no questions asked. The store representative called a department and canceled the line but when asked why you are canceling the line the representative told the girl in that department that I am just taking her word for it since she has been in here numerous times about this issue. Now I was telling the representative what about the contracts on the other phones and I was told they would change the plan back to the old one and cancel the contracts. In the process of canceling the contracts T-Mobile told me that I cannot cancel the contracts because they are valid with the discount I added. I was told the discount is for having a membership with Bally’s Gym. I never added the discount and I do not have a membership to Bally’s Gym so I know that I never add this discount. When I asked the store where this discount was added they told me over the phone but when I called up I was told the discount was added online. I never spoke to a T-Mobile representative on the computer so I told T-Mobile to prove that it was me. They have no way to link me to the person that added the discount so they canceled the discount but they will not cancel my contracts until I write to customer relations to dispute this transaction. I told T-Mobile that I do not want to do that because I have been getting the run around as you all can clearly see for over SIX MONTHS and I want my issues resolved today. I was told they cannot help me with that so I will definitely cancel my service all together with T-Mobile because I want to be treated like a person. I wound not RECOMMEND ANYONE to T-Mobile because you are fed different information from different representative so most of them are misinformed and the way they do business is so unprofessional.

Anonymous

Jan 21, 2012 02:04 PM 

After 8 years of loyalty to T-Mobile I have canceled my mobile services - due to their failure to maintain adequate netwerk connectivity, mobile phone operations and competent problem resolution; resulting is countless wasted hours on the phone. Admittedly T-Mobile said they dropped the ball - they said they are going back to the T mobile I loved - They said: "If I leave I will pay fees to break my contract." Lets see. So they know they failed to deliver quality products and services, yet when I said I would no longer settle for poor products and services and expressed that I have lost faith in them and requested to part ways without a penalty being assessed - they refused - and whacked me with financial penalties for not trusting them any longer. Ohh, Is this what they mean by stick together?!!

Anonymous

Jan 19, 2012 02:01 PM 

I have been with t-mobile since 2008 and have been wanting out of my contract ever since.. I first opened an account with them because I was going to school 50 miles away and needed one just in case my car broke down. I came across a t-mobile stand at the mall and the lady I spoke with seemed nice. I was able to get 3 lines a free phone and so on. I didnt have my bank card on hand so I was going to come back on monday to set it up but the woman insisted I set it up while I was there and monday I would just bring her my card so thats what I did.. HOWEVER a month later I received a phone call from detectives, that nice lady had set up my account using some poor ladys credit card that she had left behind. I almost got in some big trouble over that.. From that point on I have had nothing but Issues with them, Same thing happened months later. almost 2 years later I upgrated to a new phone later to find out it came with a new 2 year contract.. My most recent issues with them are I dont get paid until the very last day of the month so after my phone being shut off a few times I called and asked to have my bill cycle changed so my bill is due on or after the first of the month, they said it would not be a problem then my bill came... they charged me 2x as much as my normal bill and I still got shut off on the 27th. This is the 3rd month trying to get my bill resolved, and every time I call I get placed on hold transferred a few times and told a buch of lies about how they will fix things but they never do... I would never recommend t-mobile to anyone!!!! They are a bunch of crooks and will do anything to get every last cent out of you.

Anonymous 

Jan 15, 2012 07:29 PM 

every other month we come across charges which have nothing to do with service we use... I personally do not use internet on my phone and yet i keep receiving internet charges in my bill... when we call the customer service... they do acknowledge the error and then assure us that the amount billed will be credited after 4 months.... ridiculous.... their mistake and customer should suffer and wait for 4 months to get their money back.... and interestingly after 2 months i again receive the bill containing internet charges.... I am just waiting for my contract tenure to get over.... and then Good Bye T mobile .....forever

Anonymous said... 

When I signed up last month, I was given a detailed accounting of what my first months bill would be, including activation & taxes/fees. My first months' bill arrived last week, with higher charges than expected. After talking to billing today, I was told that the detailed accounting was "an estimate" and that I should go back to my sales person to find out why the detailed charges were not disclosed as estimated charges. I am extremely disappointed to find that tmobile is yet another cellular company that must "nickel and dime to death" it's customers. And I'm certainly not impressed to find that tmobile would not stand behind their name and expected me to go back to the store to find closure. 

January 4, 2012 10:18 AM  

Anonymous said... 
I had been a customer for the past five years, Their customer services used to be the best and the main reason I used to liked them was because I will never get a surprises bill, with unexpected chargers, but unfortunately this years my experienced with t-mobile is the worst. I COMPLETLY HATE THEM, WORST CUSTUMER SERVICE EVER, My line had been suspended for the past two day, because one of t-mobile employee made a mistake and now they want to charge me $200.00 
December 20, 2011 9:25 PM  

Anonymous said...
I have had Tmobile for 6 years. They have been great in the past but about 6 months ago I stopped receiving reception in my house. We called numerous times and they admitted there was a problem and they were getting it fixed. Alas they did not fix the service and want are unwilling to let us out of a contract without paying the $200+ penalty for each line ($600 total). If they cannot provide the service they agreed to (simply getting reception in my home and office) they should not legally be able to bound us to an agreement. Their customer service reps are rude and unwilling to help. Whatever has changed at T-mobile over the last 6 months just cost them lifetime customers....good luck with that.
December 18, 2011 6:27 PM

Anonymous said...
No coverage - and I live 5 miles from Corporate Headquarters of T Mobile! I had problems from the get go. Promises that technical support was working on the issue, cell phone tower down. Meanwhile I pay my bill every month. Agree with other poster - you cannot actually speak to someone about your problem. Only write to Customer Relations in Albuquerque and they send you the same stock answer back every time and quote the "buyer's remorse" time. I was misled into believing that since the cell phone tower was down in my area, that was the service problem and they were working to resolve it. Of course, all of this back and forth with my phone and data plan, switching out phones, cancelling date plans took, you guessed it, about two weeks. Buyer beware - do not get T Mobile if you are not absolutely sure you can get coverage in your area!!!
December 13, 2011 4:24 PM

Anonymous said...
Beware Tmobile's hot spot is not a warrantied items through them. They send you to the manufacturer whom in open only m-f 9-5 when you get through then send you back to Tmobile. Try and return it in the store good luck. Also your stuck in their contract regardless of the performance of the item they sell. I was told " we can cancel you but you will have to pay the cancellation fee regardless of how the service was your past the buyers remorse term" . This company's customer service and product has went down the toilet! Its no longer customer service its how many can we sell and how fast with maximum profit.
Hope this helps
November 28, 2011 3:16 PM


Anonymous said...
T-mobile sales representatives are the worst on earth ! They give misleading information and caused me to loose $200. What happened is I went to a T-mobile office and decided to upgrade my plan and upgrade to smart phones. They were so nice and helped me pick the plan and the phones and showed how much I will pay and how much I will get in rebate for the devices and everything. They gave me the rebate application, told me to fill it up, attach my purchase invoice and send those to T-mobile rebate. So I did, and 2 months later I received a mail saying that the rebate will not work because I am on the wrong plan and that I need to be on an unlimited plan !!!!! The representatives NEVER told me this, they are the ones who helped me pick the plan, and do all this rebate thing, they tricked me and now I either break my contract with T-mobile and pay fees, or just loose the $200 rebate...
WORST NETWORK EVER, I DO NOT RECOMMEND IT TO ANYONE ...
November 28, 2011 5:11 PM

Anonymous said...
We just switched from T-Mobile to Sprint and had Sprint port our numbers over. We were T-Mobile customers for roughly 2 1/2 years. We originally went to T-Mobile because I was with them for roughly 3 years back around 2005 and was very happy with their customer service and how friendly and helpful they were every time I contacted them. Now I’ve just had the worst experience ever with T-Mobile.
My wife and I decided to switch service carriers because we weren’t completely satisfied with our coverage area and T-Mobile’s customer service seemed to be going downhill. When I contacted T-Mobile back in 2005 when I had different issues, they always were very appreciative of my business and always tried to correct the situation and make it right. Now they are still nice when you contact them but aren’t as willing to help and are definitely not as appreciative of my business. So I contact T-Mobile on 10/12/11 to switch my grandma’s number off our account and transfer it over to my Uncle’s T-Mobile account since we decided to switch carriers and she didn’t want to. I let the customer service representative know we were going to switch carriers and that we just wanted switch my grandma’s number over to my Uncle’s account. Everything seemed to go smoothly once the customer service representative figured out exactly what we wanted to do. We were never informed that we should talk to the cancellation department and let them know we were switching carriers.
My wife and I switched over to Sprint on 10/19/11 and Sprint ported our phone numbers over from T-Mobile. We assumed that T-Mobile would terminate our service as soon as we switched and prorate our bill for the month since this is what Verizon did when we switched to T-Mobile. Well we just received our T-Mobile bill and we are getting billed for the whole month. We contacted T-Mobile’s customer service and we were informed that since we didn’t contact T-Mobile to cancel service that there was nothing they could do. We talked to 2 different customer service representatives and a supervisor and they all said the same thing. So we are getting charged roughly $71.97 from T-Mobile for services we couldn’t use! We even asked if they would give us at least a gift card for the overcharges so we could give it to my uncle to use and that wasn’t even an option. I will never consider doing business with T-Mobile again after this.
November 13, 2011 11:32 AM

Anonymous said...

Customer service is non existent. i tried to get it over the phone, there is no option to speak to live person, and automatic answer just ignores my request and hanging up. First thing Monday morning is go to the store and fix it then as soon as my plan end forget about Tmobile forever.

October 16, 2011 6:13 AM

Anonymous said...

I love T Mobile. T Mobile give the best prices for the services I really need. Their customer service is very helpful too. I would recommend them to anyone looking for great service at great prices.

June 24, 2011 9:21 PM 


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